Information stored in this cookie includes personal information like your name and what pages you view on our site. We use this type of cookie to optimize our marketing campaigns. Our labs are supported by our … The best knowledge resource about online communication. A free online help desk will lead to satisfied customers, productive agents, and improved security. On information security This one is called "Help Desk". Includes the ability to re-sit the course for free for up to one year. Keep your skills sharp with 100s of on-demand courses! ), Create custom learning paths from 100s of courses, Live, instructor-led training (available in-person or online), 90 day extended access to recordings of daily lessons, Learn by doing with hundreds of additional hands-on courses and labs, Team boot camp administration and reporting, Live, instructor-led training (available onsite, in-person or online), 90 days extended access to recordings of daily lessons, Build your team's skills with hundreds of additional hands-on courses and labs. You'll learn how to use the same techniques used by malicious hackers to carry out an ethical hack and assess your organization's vulnerabilities. Learn how to respond to common help-desk requests and run an IT help desk from a local or remote location. Google Assistant-style chat boxes will also help end users self-resolve incidents, or get information without even logging a ticket into the help desk. -Printshop - Standard Poster Infosec cookie notice We use cookies to help understand your needs, optimize website functionality and give you the best experience possible. You'll learn how to configure and use threat detection tools, perform data analysis to identify threats and secure applications and systems. ... design or assess an enterprise's information security. At its most basic, help desk software is used by call centre agents to manage their customer service activity; but it’s much more than that. The amount of free information security training is growing daily, but whittling your choices to the good stuff isn't always easy. This type of cookie helps keep our website functioning. Dealing with douche bags over the phone, micro managers constantly bitching, writing long documentation, etc... All this for low pay. Brought to you by professionals from the HelpDesk team. Best IT Security-related Training Program, Best Cybersecurity Education Provider & Best Security Education Platform, Most Innovative Product - Cybersecurity Training for Infosec Professionals, Global Excellence - Cyber Security Education & Training. Help desk . Back to Anti-Phishing Training & Simulations, Post questions and get feedback directly from the Infosec Community, Share training and career advice with 200,000+ IT and security professionals, Celebrate training achievements and share in each other's success, 80+ role-based learning paths (Ethical Hacking, Threat Hunting, etc. If an employee leaves within three months of obtaining certification, Infosec will train a different employee at the same organization tuition-free for up to one year. There is no linear path into the field of Information Security, so the hope is that you will resonate with at least one of the guests. Customer service for IT. For those wanting to make the move from help desk to security, this move can be planned and executed without … This category of cookies cannot be disabled. Also featuring "spoof" ads poking fun at the … By implementing the practical ideas outlined above, both parties can benefit. Discover Learning Space by HelpDesk. Interviews with people who have transitioned and got jobs in #infosec and #cybersecurity so you can learn and be inspired from their experience. Written by Nathan Connors, Mary Francis, Help Desk and 5 others Establish a community database and manage your engagement team Segment your database, understand and communicate with your community and setup your engagement team with our Participant Relationship Manager (PRM). The Certified Information Systems Auditor (CISA) certification path builds your knowledge of auditing information systems. Listen to Getting Into Infosec episodes free, on demand. See for yourself why Infosec Skills leads the cybersecurity training industry. PDF in two print sizes: Cybersecurity Maturity Model Certification (CMMC). If you don’t pass your exam on the first attempt, you'll get a second attempt for free. You'll learn about information security … The service desk is in regular contact with users, and you can use this as an opportunity to communicate essential InfoSec messages, to reinforce other training and awareness activity. All; Ethical Hacking (17) Penetration Testing (2) CEH (2) Practical Hacking (1) Web Application Hacking (2) ِالتهكير (3) Bug Bounty (1) Information Security (13) Network (2) Programming (1) Subscription Plan (2) Risk Managment (1) CompTIA A+ (2) information security (1) cyber security (1) network pentesting (1) … The Certified Computer Forensics Examiner (CCFE) certification path teaches you the skills needed to investigate computer threats. They provide access to account-based features and other secure areas of our site, and do not store information about you that could be used for marketing. You’ll learn the techniques and tools used by cybercriminals and how to apply them to conduct security assessments and report your findings. When you start a new job or enroll in a new school, you’ll often be asked to review and sign an Acceptable Use Policy for the network. The Help Desk (powered by OU CPM) is available via email or phone (8 a.m. to 5 p.m., M-F) and can help address DHS Learning issues when you can't find the solution you need online. Certified Computer Forensics Examiner (CCFE). Use this policy to understand how, when and where cookies are stored on your device. Infosec Skills courses and labs are powered by LX Labs — our elite team of cyber SMEs, learning specialists and community of top-ranked security instructors, published authors and sought-after industry leaders. Google Analytics cookies help us understand how visitors use our site. I had to take somethings out because the file was too big (more than 500 mb) which is the most you can upload here. Ask questions, get advice and share training milestones with 200,000 peers in the Infosec Community. You'll learn about network and application security, compliance, different types of cyber threats and more. The Project Management Professional (PMP) certification path covers the best practices and principles of project management and prepares you to pass the Project Management Institute's PMP exam. I will be delivering a webinar on information security and the service desk next week. Take a look at our best list. The newest version of the Cisco Certified Network Associate (CCNA) brings you up to the very latest in the world of Cisco routing and switching. Cybersecurity Maturity Model Certification (CMMC). We use cookies to help understand your needs, optimize website functionality and give you the best experience possible. Our Help Desk module explains how hackers can exploit the trust between a help desk and its users through social engineering attacks. Follow this link to join us on Wednesday, 10 th October at 16:00 UK time (17:00 Central Europe, 11 AM US Eastern, 8 AM US Pacific time). popular external KB edit section Duo NetID WiscVPN Remote Online Learning breakout rooms live mfa authentication wifi connect to tv Suggest keywords: Doc ID: 98031: Owner: Help Desk KB Team .