This is clearly a design defect that LG IS Aware of and has been for years - yet they do nothing and do not fix the problem or stand by their customer by their replacing the defective part. Ratings. But try to get the drawstring out of the hinge! *Compared to an LG front load washer without TurboWash®. It is very difficult to undo the wad and has ruined several pieces of clothing. 5. We’ll be happy to look into this and answer any questions that you have. And this set is expensive to start with. Approximately 80 percent of dryers sold in the U.S. are run on electric, but gas dryers can offer significant energy savings in comparison. Whirlpool WED7500GW: Best dryer overall. With three temperature settings and ten drying cycles, this dryer's Sensor Dry System ensures your laundry is perfectly dried every time. This dryer's dimensions are 27 inches wide x 36 11/16 inches high x 30 inches deep. Sleek, powerful and fast, it's tough to beat the big LG DLEX 9000V dryer's mix of features, capacity and performance -- but its hefty price makes the machine's few flaws hard to ignore. At the Home Depot, there was a 91% recommendation, out of 578 reviews. We’ll be happy to look into this and answer any questions that you have. Both times I found the dryer stopped and the door open. Thank you for notifying LG of the experience you have encountered thus far. It’s seem completely obvious to me this is a serious defect, given the lint caught on fire during operation it could have burnt down my house and possible killed me or my family. LG is an electronics company that offers a variety of innovative and state-of-the-art products for the entire home. This is not indicative of how we want our valued customers to feel. It even has melted several infant Muslin blankets which is not what I would consider a material sensitive to heat. I was giving the phone number to the L G certified appliance repair company in my area. A number of LG dryers offer the SteamFresh option. Reviews LG 7.4 Cu. The stackable design fits easily in tight spaces, and it can be managed using your smartphone, tablet, or home smart speaker. I contacted L G and was told by the representative after verifying both my model and serial number that my unit was under warranty for 10 years for the motor to illuminate the confusion. This is not indicative of how we want our valued customers to feel. LG DLEX4500B Dryer, 27" Width, Electric Dryer, 7.4 cu. I called the store to express my disappointment and the saleswoman said, "You must have bought a lemon!" LG DLEX3700W Dryer: User Review . Power, but they are often considerably more expensive than other machines. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Even outside of the dryer, the lint screen moves in the same manner and does not stay seated in the holder. To find the washer that's right for you, browse our laundry collection, read the latest LG washing machine reviews – and create a space that's as functional as it is stylish. Thank you for notifying LG of the experience you have encountered thus far. Now I just air dry a lot of items to avoid them burning and melting which is a huge pain. OK. I am extremely disappointed at this situation because every unit that I see now is advertised that they have a 10-year warranty on the drum and motor. This is not indicative of how we want our valued customers to feel. Best Buy has honest and unbiased customer reviews for LG - 7.4 Cu. ft. electric dryer. Thank you for notifying LG of the experience you have encountered thus far. The machine does not come with a warning to say every so often the user must have a technician come and dismantle the dryer to clean out the lint which is not caught by the lint filter. The other day I was informed by my wife that she smelled something burning and then heard the dryer making a loud noise. I have contacted LG on this and despite having a warranty and in addition, an extended warranty, LG states that they don't cover this issue and that I have to pay out of my own pocket for their design defects??? Please send a private message so that we can assist you. The LG DLEY 1701V dryer makes sense to those who value style and fast performance more than simple operation and drying lots of clothes at once. Graphite Steel Finish Laundry Pedestal with Storage Drawer WDP4V Rated 4.2 out of 5 stars based on 90 reviews. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I am upset because he also explained that a lot of units are kind of covered under a ten-year motor and drum warranty but for some reason was he look closer mine was not. Electric dryer sizes The LG DLEX3700W rated highly in customer reviews. We value your privacy. This is not indicative of how we want our valued customers to feel. This is not indicative of how we want our valued customers to feel. He also noted that the initial one-year warranty had expired but I was still under the 10-year warranty for the motor and drone. Read detailed reviews on all the major clothes dryer brands such as Samsung, Maytag, Whirlpool, Kenmore and more. As with so many others the lint trap does not sit flush in the dryer. Do yourself a favor and purchase another brand of dryer. He replied He believe that it should also have a 10-year warranty on the motor and drum. We’ll be happy to look into this and answer any questions that you have. • A 7.4-cu.-ft. capacity• 8 cycles: Cotton/Normal, Perm Press/Casual, Heavy Duty, Bulky/Bedding, Delicates, Speed Dry, Air Dry, Freshen Up• 27\" x 44 1/4\" x 28 15/16\" (WxHxD)• Wrinkle Care option to keep clothes fresh after cycles end• Very hot, reaching temperatures of over 160°F This product should certainly be replaced and my money for checking the dryer should be refunded, it does not matter that is is 6 years old, it should never be able to catch on fire during operation. It has the lowest MSRP of the LG dryers in our ratings, though it’s still relatively expensive compared to some of the other dryers … Please send a private message so that we can assist you. This was a very expensive unit I purchased it and was willing to spend more thinking that it was a quality laundry machine and now that it has failed me I have experienced misinformation and a bad customer service experience. Please send a private message so that we can assist you. Of course, at $1,599 for an electric unit and $1,699 for the gas model, this dryer comes with a top-of-the-line price tag, too. 1. I have since learnt other heat pump dryers like Fisher & Paykel have two consumer accessible filters, the lint filter plus a secondary lint filter near the condenser. Though it has a few shortcomings namely a confusing app and tricky door, the LG DLEX dryer's beautiful design, fast performance and loads of features make this appliance easy to recommend. What will they come up with next to get their hand in your pocket? Hello Vida. Please send a private message so that we can assist you. Please send a private message so that we can assist you. Hello Karen. No one said laundry day was easy but LG dryer innovations might just change your mind. Copyright © 2020 Consumers Unified LLC. Be forewarned. Rating Breakdown. The ventless condensing system dries clothes without the need for external venting. For more information about reviews on ConsumerAffairs.com please visit our FAQ. I’ve honestly just been avoiding contacting customer service knowing it will just be a hassle but I am beyond frustrated and after looking up see there is a class action lawsuit for LG dryers catching fire so I plan to contact them ASAP to get resolution. The repairman came today and the exact same parts need to be replaced again! All Rights Reserved. This company is not yet accredited. In the future I will go back to my tried and true Maytag. I kindly requested the service rep to transfer me to a manager. It’s fresh white with matte metal trim on the dial and around the door. 4.5. Ft. 10-Cycle Smart Wi-Fi Enabled Electric Dryer - White. Updated on 11/06/2020: I purchased a heat pump dryer about 6 years ago, which recently caught on fire inside they dryer while it was operating. Get extra support in the laundry room with Direct Drive and built-in AI technology. Some other reliable machines come from brands like Maytag, Estate, Whirlpool, Amana, Kenmore, Electrolux, and GE. 22. We’ll be happy to look into this and answer any questions that you have. If you often need to dry your clothes in a hurry, the LG DLEX 3570V dryer won't disappoint, but look to other models for greater capacity and style. These dryers usually cost less upfront but use more electricity over the long term. Clearly doesn’t stand behind the brands they sell! Both stylish and functional, loaded with advanced features and thoughtful design, it’s no wonder LG dryers were rated the most reliable clothes dryer brand by a leading consumer magazine. Original review: July 21, 2020. I just bought my LG washer and dryer and I’m so happy and impressed with them. Hello Christine. Hello Jarvis. I will never buy an LG again! This is not indicative of how we want our valued customers to feel. I worked for 15 minutes both times. ft. Ultra Large Capacity Dryer with EcoHybrid Technology DLHX4072V Review. The electrical panel (brains of the dryer) and the thermostat had to be replaced. We aim to provide readers with the most up-to-date information available about today's consumer products and services. I then went home. Hello Claire. LG 27 in. I feel I have a defective machine and LG says they will most likely just repair it. Ft. Electric Dryer (DLEX3900B) - Black Steel. We’ll be happy to look into this and answer any questions that you have. It starts with the flexible LG EasyLoad door that opens two ways for easy loading and unloading. We value your privacy. Hello Rhonda. LG's Smart ThinQ appliances have an impressive array of top-of-the-line features. Unsubscribe at any time. Hello Todd. I thought I was buying quality! This is not indicative of how we want our valued customers to feel. Please send a private message so that we can assist you. I purchased an LG washer and dryer in 2018. Awards: ft. front load washer with SmartThinQ and TurboWash® (WM3800HBA) 7.4 cu. SteamFresh technology: Turns out lint has been slowly getting past the lint filter and building up inside the dryer in an area which has no consumer access for maintenance, after multiple communications and chase ups with LG so called customer service I received a call two weeks after my initial contact, the lady on the phone calling me said this; "LG is not prepared to replace the dryer as it’s 6 years old and you have had a good run out of it, it’s not a manufacturing issue" is my fault because I didn’t manage the lint properly. I can’t believe it. loads. ft. capacity, there is more than enough room for everything you'll need to wash. The gas initial comes on and ignites as it should. LG FH4A8FDH2N review: Excellent cleaning and superb energy efficiency make this simply the finest washer/dryer we've ever tested. All the more reason to take advantage of the 7.3 cu. Thank you for notifying LG of the experience you have encountered thus far. If you need an attractive dryer that tackles big loads of … LG is a South Korean based company employing 82,000 people on a global level. Be the first one to find this review helpful. LG is known for its innovative washer and dryer designs and commitment to offering consumers energy-saving options. An appliance that only worked for less than 6 months is not what I thought I was buying. Once I contacted the service rep I my unit was not under warranty and I needed to contact L G to verify again. Amana homedepot.com. This is not indicative of how we want our valued customers to feel. Hello Kevin. LG offers a choice between gas and electric dryers. LG (LG DLE1501W and LG DLEX3570W) gets tops reviews from both Consumer Reports and J.D. And since the lint screen doesn't sit snugly it allows lint to get into the dryer so it's a fire hazard. At first I just thought it was because the dryer was fancier than I was used to and I needed to learn how to used its technology but after learning the ins and outs it has continued to happen time and time again. Thank you, you have successfully subscribed to our newsletter! 2. I have an LG gas dryer, model# DLG2102W, and it leaks gas dangerously in the middle of a cycle. Really LG? This dryer is perfect for apartments, condos or small spaces. ft. Capacity, 14 Dry Cycles, Stackable, Steel Drum, Wifi Enabled, Black Steel colour Canada See reviews below to learn more or submit your own review. LG Sensor Dry system measures the amount of moisture levels throughout the cycle and automatically adjusts the drying time. It has all the great features of LG Dryers like a steam cycle, SmartThinQ, and 14 dry cycles. If you pay $160 for installation, they include the cord but otherwise—nnnnooooooo. This has been a horrible experience!!! Gas dryers warm the air with natural gas. The front-load laundry selection is budget friendly and highly rated for reliability which makes LG the best choice for most families. For the second time in 6 months, a drawstring from two different pairs of shorts was trapped in the door hinge while the dryer was running causing several pieces of clothing to get caught on the string and twist into a tight knot. Best Cyber Monday deals still available: AirPods, Amazon Echo, laptops and more, PS5 restock watch: Check on inventory at GameStop, Best Buy, Walmart, Amazon and Target, Best Buy flash sale: You've got 12 hours to score deals on Fitbit Versa 3, Theragun, earbuds and more. As the dryer spins, the clothing catches on the filter and continues to twist creating a clothing tornado that tears and shreds clothing with the continuous spinning of the dryer. Simply throw wrinkled clothing in the dryer for 20 minutes, and the wrinkles are quickly removed. Extremely disappointed in LG. Enjoy reading our tips and recommendations. Our best overall choice for dryer provides great results … Sleek, powerful and fast, it's tough to beat the big LG DLEX 9000V dryer's mix of features, capacity and performance -- but its hefty price makes the machine's few flaws hard to ignore. The lint catcher does not sit flush and it will shred clothing when clothing gets caught on it during the drying cycle. We’ll be happy to look into this and answer any questions that you have. There is nothing in their literature that says you may not put items with drawstrings in the dryer. Thank you for notifying LG of the experience you have encountered thus far. I had a beautiful 1993 Maytag for 27 years and this NEVER happened. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Thank you for notifying LG of the experience you have encountered thus far. There is no damage or lint. This dryer will help you cut energy expenses with its advance heat pump technology. We’ll be happy to look into this and answer any questions that you have. But if you do care, this dryer is pretty enough to pin. Will be explaining this all to another rep. We bought an LG stackable washer and dryer. We purchased the dryer from Home Depot and since it was brand new it has melted MANY items, mostly coats and blankets. LG is making billions of of customers like us yet they do not stand by their customers or deal with known product defects. 3. LG Black Stainless Steel Laundry Suite with 5.2 cu. The next day I contacted LG customer service. These dryers usually cost more upfront but use less electricity over the long term. How do I know I can trust these reviews about LG Refrigerators? I contacted a local appliance repair company once he showed up I was informed that the motor was dead along with bad rollers. Hello Jamie. (90) 100. Cotton / Normal or comparable cycle at default settings, 8 lb. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Please send a private message so that we can assist you. Its location on this page may change next time you visit. The vast majority liked the large capacity and great choice of features. Review originally posted on lg.com. The 5 best LG Clothes Dryers in 2020 ranked based on consumer reviews - Find consumer reviews on ProductReview.com.au, Australia's No.1 Opinion Site. A user problem I can’t possibly agree, personally I believe you should be recalling all these products before some really does die or lose their house. I then questioned the sales rep shouldn’t my unit at home also carry a 10-year warranty? We purchased one of the largest washer, and dryer 9.0 in 2014 when we purchased our new home model number DLGX8001W Serial Number 406KWWZTH785. The electric dryer doesn’t come with an electrical cord to plug into the wall so you can actually use it. 3. Please send a private message so that we can assist you. He put me on hold for an additional 10 minutes and told me he was documenting that and that he would transfer me to a manager. I removed the screen assembly from the dryer to inspect it. LG also told me that this was the first they heard of such a problem with their dryers and that I was the first person to contact them?? While it had a 4.7 out of 5 rating at Best Buy from 460 reviews. I purchased an LG Dryer and have had nothing but problems with the lint catcher/ filter ruining my clothes. LG features a commitment to the environment through a Corporate Social Responsibility (CSR) framework that outlines the company's dedication to sustainability, environmental protection and products that meet energy efficiency standards. The premium LG Styler might appeal at-a-glance, but it's roughly comparable to steaming your clothes while the shower's running or de-wrinkling them in the dryer. I saw that the same unit offered a 10-year warranty on the motor. No laundry job is too big or small for this LG 7.4 cu. Is there a class action? LG stackable washer and dryer models are often considered the quietest on the market. Since this LG Dryer, DLEX4370K, was purchased in April 2020, the lint screen pops up around half an inch on the right side while the dryer is running. Honestly I would have expected if an item caught on fire they would have been rushing to send someone themselves not expect the customer have to pay for a repairer to see what is wrong. I was told by the customer service representative after verifying my model and serial number that the unit was under the 10-year warranty for the motor and drum. This front-loader is quicker, gentler, and better at removing all types of stains than almost any other washer we’ve tested, and it has a solid reputation for reliability from multiple expert … With its large capacity and a dozen drying cycles, it can handle everything from lacy camisoles to a … Disappointed at the untimeliness of this situation I headed to Best Buy to purchase a brand new unit. DO NOT BUY AN LG DRYER UNTIL THEY OWN UP TO THIS ISSUE!!! LG required me to contact and pay for one of their approved technicians to inspect the dryer which I did. This to me is totally a completely untrue and unacceptable, the only thing which is possible for me to do is clean the lint filter plus squeeze my hand down a thin space under the lint filter to clean which I have been doing ever since we bought the dryer, after this area everything else is inside the dryer with no access. Dryer Reviews ... LG 7.3 cu. 4. We’ll start sending you the news you need delivered straight to you. ConsumerAffairs is not a government agency. This has damaged several pieces of clothing beyond repair. Hello Neil. No one told us that-you actually have to pay extra for the cord! Gas dryers. Energy Star has bestowed its "Emerging Technology Award" on LG's EcoHybrid Steam Pump Dryer, which uses less energy through this product's new ventless heat pump technology. Please send a private message so that we can assist you. Sign up to receive our free weekly newsletter. © 2020 CNET, A RED VENTURES COMPANY. Luckily my wife was in the room at the time and turned it off otherwise the entire building may have burned to the ground. I had Whirlpool for over 10 years and never once needed to call for service. Waiting on hold now. You can stack it with your … I have wasted tons of money replacing damaged items and and scared it will result in a fire. LG Dryer - Compare ratings on over 1,000 gas and electric dryers. No manager. Electrolux Perfect Steam Dryer EFME617S. Write a Review. Based on AHAM-HLW-1-2010 test protocol. 4. Consumer Reports points to LG as one of the most reliable dryer brands. They tend to … The performance just doesn't match the price. Installation is more complicated: gas dryers require a natural gas line and a standard 120-volt outlet. Please send a private message so that we can assist you. Clearly defective! I called LG and they told me to get someone to look at it to see what was wrong. A link has directed you to this review. This is not indicative of how we want our valued customers to feel. Within 6 months the dryer has no heat so I called for a repair. Thank you for notifying LG of the experience you have encountered thus far. Not everyone cares how their laundry machines look—many of them reside in the basement, after all. I feel they should replace it. This dryer proves that fancy features alone don’t guarantee better… Including manufacturing, this will now be the third time the same part has been in put in this machine. Based on 137 ratings. Do yourself a favor and stay far away from LG products. It was delivered today. The LG DLE7300WE electric dryer has an MSRP of $899.99. Gas and electric dryers: The company's refrigerators feature advanced technology and innovative features like wireless internet and app accessibility, LG makes fridges for every budget. Read helpful reviews from our customers. Less than 2 years later my dryer again has no heat! For a long time we had a Maytag dryer and loved it but when it finally died we decided to get an LG dryer to match our LG washer which we have had no issues with. Get buying tips about Washers and Dryers delivered to your inbox. They are so quiet and my clothes come out nice and clean. My husband took his time to follow a YouTube fix to no avail. Unsubscribe easily. Unsubscribe easily. This is not indicative of how we want our valued customers to feel. ALL RIGHTS RESERVED. He was speaking in general to me and that he was sorry but my unit was not covered under a 10 year motor warranty. The corner protrudes and DESTROYS your clothes. I merge the call between the LG customer rep and the authorized repair company and the L G customer service rep after speaking with the appliance repair company he back bit his statement in regards to my warranty and said that he apologizes. Thank you for notifying LG of the experience you have encountered thus far. With a large 9.0 cu. We’ll be happy to look into this and answer any questions that you have. We’ll be happy to look into this and answer any questions that you have. The LG DLEX3700W is the best clothes dryer overall. LG NEEDS TO ADDRESS THIS ISSUE. Thank you for notifying LG of the experience you have encountered thus far. Ft. 11-Cycle Electric Dryer. LG DLGX9001V is not only the Gas dryer pair of LG WM9000HVA but also one of the best dryers on the market. I know I will be NOT be a repeat customer. We’ll be happy to look into this and answer any questions that you have. Not good LG. ft. Front Load Washer, 7.4 cu. The lint screen pops up and a corner of a piece of clothing will catch and twist and roll until it is a huge wad of clothing. 8. Thank you for notifying LG of the experience you have encountered thus far. This is planned obsolescence. As a leader in smart technology and stylish design, LG introduces a new 24-inch compact condensing ventless dryer. ft. Electric Dryer, Optional Pedestals and Optional Stacking Kit 5.2 cu. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. This implies that either the lint screen or screen holder came to me defective. We’ve written before that you should always measure the space before you buy an appliance. He then sent me to the beginning of the call Queue. ft front load dryer with SmartThinQ and TurboSteam™ (DLEX3900B) Rated 4.4 out of 5 stars based on 223 reviews. Original Review: We bought this dryer 6 years ago and last week while it was operating it caught on fire, no actual fire but plenty of smoke pouring out of it into the room. Commitment to the environment: Our content is intended to be used for general information purposes only.